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Privacy Policy

The Kroon App “the App” is owned and operated by Velvet Technologies Nigeria Limited, RC 1790051 and will be referred to as “We”, “our” and “us” in this Privacy Policy. By using this App, you agree to this Privacy Policy, which is set out hereunder. The Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the App.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the App.

We recognise the importance of protecting the privacy of information collected about users on the App, in particular information that is capable of identifying an individual’s (“personal information”). This Privacy Policy governs the manner in which your personal information, obtained through the App, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

  1. Personal information about users of the App is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Nigeria and the rest of Africa.

Use of Information

  1. Personal information that users submit to the App is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the App, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Disclosure

  1. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
  2. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

  1. We strive to ensure the security, integrity and privacy of personal information submitted to the App, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
  2. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
  3. As part of our business operations your information is stored on servers located in Nigeria.
  4. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information for Users

  1. IP Addresses

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

General Data Protection Regulation

  1. We ensure we manage any data we collect from you in accordance with the GDPR where applicable.

Access to Information

  1. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you wish to obtain a copy of, modify, or delete any information held about you, you may contact our Information Officer via email to siteprivacy@kroonapp.com to have this done.
  2. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Problems or questions

  1. If we become aware of any ongoing concerns or problems with the App we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.